Refund policy
Return and Refund Policy
At Niche & Glow, we want you to love your purchase. If something isn't right, here's how we can help.
Cooling-off period (change of mind)
Under the Electronic Communications and Transactions Act, you may cancel your order within 7 days of receiving it, without giving a reason. Products must be unopened, unused, and in their original sealed packaging. You pay the cost of returning the item, and we refund the full purchase price within 30 days of receiving the return.
Hygiene and opened products
For health and hygiene reasons, we cannot accept returns of skincare, cosmetics, or personal care products that have been opened, unsealed, or used, unless they are faulty.
Faulty, damaged, or incorrect items
If your product arrives damaged, is defective, or is not what you ordered, please contact us within [7] days of delivery at [email] with your order number and photos of the item and packaging. In line with the Consumer Protection Act, you may choose a repair, replacement, or full refund for defective goods returned within 6 months of delivery. We cover the return shipping costs for faulty or incorrect items.
Allergic reactions
Please check the ingredient list before use and do a patch test. We cannot accept returns for reactions to listed ingredients, but please contact us if you have any concerns.
How to return an item
- Email ulrikestoop@gmail.com with your order number and reason for return.
- We'll send you return instructions and the return address.
- Please do not send items back without contacting us first.
Refunds
Approved refunds are made to your original payment method within [7–10] business days after we receive and inspect the item. Your bank may take a few extra days to process it. Original shipping fees are non-refundable unless the item was faulty or incorrect.
Contact
Questions? Email ulrikestoop@gmail.com or call 0763211723.